Complaints, Compliments and Feedback
Complaints:
We strive to provide the best possible care to all our patients. However, we understand that there may be times when you feel dissatisfied with the service you have received. If you have any concerns or complaints, please do not hesitate to contact us. We take all feedback seriously and will do our utmost to address any issues you may have.
To lodge a complaint, you can:
Speak to a member of our reception team.
Fill out a complaints form available at the surgery or attached
Dill Hall Acorn Centre - Complaints Leaflet.pdf
Call us on 01254 457452
Email: dillhall.surgery@nhs.net
Your feedback helps us to continuously improve our services. We appreciate your input.
Compliments:
Your satisfaction is important to us, and we love to hear when we've provided excellent care. If you've had a positive experience at our surgery, we would be delighted to receive your compliments. Whether it's a kind word from you or a detailed account of your positive experience, your feedback encourages and motivates our team.
To share your compliments:
Speak to a member of our reception team.
Write to us at Dill Hall Acorn Centre Surgery, Acorn Primary Health Care Centre, 421 Blackburn Road, Accrington, BB5 1RT
Call us on 01254 457452
Email: dillhall.surgery@nhs.net
Your kind words mean a lot to us and help us to recognize the efforts of our staff.
Feedback:
We value your feedback as it helps us to understand what we are doing well and where we can improve. Whether you have a suggestion for how we can enhance our services or a comment on your recent experience, we welcome your input.
To provide feedback:
Speak to a member of our reception team.
Write to us at Dill Hall Acorn Centre Surgery, Acorn Primary Health Care Centre, 421 Blackburn Road, Accrington, BB5 1RT
Call us on 01254 457452
Email: dillhall.surgery@nhs.net
Your feedback is instrumental in shaping the care we provide, and we thank you for taking the time to share your thoughts with us.