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Medical Records

 

Lancashire and South Cumbria has been chosen by NHS England to be a national pilot for the digitisation of Medical Records.  Scanning these paper based records and making them digital will enable better utilisation of space, creating more clinical space, staff areas, multi team space and video hubs, removing the need for some practices to build extensions. In addition it will also make your record more easily and speedily accessible to clinical staff within your practice.

 

Your complete GP medical record will be digital and stored in a secure cloud based clinical system (only accessible by your GP practice) with the paper based records being securely destroyed following BS EN 15713:2009 Secure destruction of confidential material.  Your GP will still be able to access your records easily within this system. The scanning and destruction of the paper records will follow strict data protection guidelines adhered to by the NHS. As with paper based records, digital records are stored for the durations specified in the Records Management Codes of Practice for Health and Social Care. For GP patient records, this states that they may be destroyed 10 years after the patient’s death if they are no longer needed.

If you wish to discuss the scheme, please inform the Practice direct either by letter or via e-mail dillhall.surgery@nhs.net

Coronavirus Update

For up to date information please use this link: https://www.gov.uk/government/publications/novel-coronavirus-2019-ncov-guidance-to-assist-professionals-in-advising-the-general-public/guidance-to-assist-professionals-in-advising-the-general-public

Symptoms and what to do

You should look for any of the following symptoms in the 14 days after the day you return from specified countries and areas:

  • cough
  • difficulty in breathing
  • fever (a temperature of 38 degrees C or higher)

If you have any of these symptoms, you should:

  • if it is an emergency, call 999 and tell them which country you have returned from in the last 14 days
  • if you are unwell, but it is not an emergency, call NHS 111 and tell them which country you have returned from in the last 14 days

Whilst you await further advice from NHS 111:

  • avoid contact with others
  • stay at home, do not attend work or school
  • do not travel while sick
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing. Throw tissues in the bin
  • wash hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitiser if soap and water are not available

GDPR Data Protection

How we use your medical records

Important information for patients

  • This practice handles medical records in-line with laws on data protection and confidentiality.

 

  • We share medical records with those who are involved in providing you with care and treatment.
  • In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill.

 

  • We share information when the law requires us to do so, for example, to prevent infectious diseases from spreading or to check the care being provided to you is safe.

 

  • You have the right to be given a copy of your medical record.

 

  • You have the right to object to your medical records being shared with those who provide you with care.

 

  • You have the right to object to your information being used for medical research and to plan health services.

 

  • You have the right to have any mistakes corrected and to complain to the Information Commissioner’s Office. Please see the practice privacy notice on the website or speak to a member of staff for more information about your rights.

 

 For more information see our full fair processing notice Practice Fair Processing Privacy Notice Dill Hall Surgery.doc

 

More GP appointments for East Lancashire residents

An innovative new scheme has been launched in East Lancashire to increase the number of GP appointments available to patients in the area. The scheme, known as extended GP access was first suggested in a public consultation in 2016 when NHS East Lancashire CCG proposed to improve GP access across East Lancashire.

The GP extended access scheme has been tried and tested in Hyndburn since January this year and now will be available for residents of Burnley, Pendle, Ribblesdale and Rossendale. Patients registered with GPs in each area will be able to benefit from extended GP access in a system set up and run by local GPs to improve access to GP services.

Every GP practice in each area of East Lancashire will be involved in the new extended GP access system. NHS East Lancashire has commissioned a local group of GPs working across the whole of East Lancashire called the EU Federation of GPs to introduce the scheme in each area.

The extended GP access scheme means that patients can make an appointment by telephone or face to face with their GP practice to see a GP or practice nurse, from 6.30 pm to 8.30 pm at night on week days and from 10 am to 4 pm on a Saturday and Sunday.   The system has been set up by local GPs working collectively to improve access to GP and practice nurse services. The appointments available in these extra weekday and weekend hours are in addition to the usual GP surgery opening hours from 8 am to 6.30 pm.

The GPs will be able to access the full medical record and history to enable a thorough assessment and course of treatment. It also means that the patients record will be updated which will provide continuity of care. Appointments are being made for GP and nurse consultations from extended GP access hubs in Burnley, Hyndburn and Pendle. Rossendale and Ribblesdale will follow.

Burnley – St Peters via Burnley Group Practice

Hyndburn – Peel House Medical Centre

Pendle – Yarnspinners via Reedyford Practice

Rossendale – Haslingden Health Centre via Dr Mackenzie & Partners from the 24th September

Ribble Valley – currently patients can access any of the other areas with a local site anticipated to go live by the 1st November

 

 

Dr Richard Robinson, Chair of NHS East Lancashire CCG, said:

“The system is run by local GPs and nurses and is very simple and easy to use. It is up and running in Hyndburn where I work as a GP and is working well. It has just been launched in Burnley and Pendle and will be launched later in Rossendale and Ribblesdale.

“To book an appointment for a weekday evening or on Saturday 10 am til 4pm or Sunday 10 am til 4 pm, patients simply need to ring their own GP practice and ask for an appointment. The system means that patients can be booked into the evening and weekend appointments if they cannot be seen during normal surgery hours”

He added:

“It is early days for this new system but already we are receiving good feedback and we hope that it will meet the needs of the majority of people who need improved access to GP services. It builds on a tried and tested model that we developed in Hyndburn earlier this year and it will be a new and welcome addition to NHS services throughout the area”

The GP extended access system is run by local GPs working together to improve primary care services under the name of the EU Federation of GPs. GP Federations are typically run by local GPs in each area and have been established to develop and improve primary care services specifically to suit local needs. The service was launched in Hyndburn in January this year, and now that it is tried and tested it will be rolled out across East Lancashire to ensure that 100% of the population have access to extended GP services by the beginning of October.

From the 8th of October Pharmacies will not be able to order prescriptions on your behalf

Important Changes for

ordering your prescriptions

From Monday 8th October 2018 community pharmacies will no longer be able to order medicines on your behalf.*

This is to ensure safe and responsible issuing of medication and to prevent unnecessary medicine waste.

There are various ways in which you can order your regular medications for example:

  1. On-line via https://patient.emisaccess.co.uk/
  2. By post direct to your surgery address
  3. By dropping prescription requests in at reception
  4. By phone between 10am and 2pm  Dill Hall surgery – 01254 617911

Please note that your nominated pharmacy can continue to collect and deliver your prescription once issued by the doctor.

Please speak to a receptionist for further information.

*GP approved exceptions may apply for some patients.

Care Quality Commission - read our latest inspection report

Have your say – join our Patient Participation Group

Read our latest Patient Group reports

 

Access to Urgent GP Appointments

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