Latest News

New Surgery Telephone Number

On Tuesday 20th December 2022, Dill Hall Surgery will move to a new phone system and our telephone number will change.

As of 10:00am on 20-December-2022 the telephone number will be 01254 457452.

If you need any further information, please contact the surgery.

National Data Opt-Out

There have been posts on social media with false information about opting out of sharing your data with the NHS.

Here's what you need to know:

  • There is no 30 September deadline for opting out of sharing your data. You can opt out at any time.
  • NHS Digital will never sell your data.
  • There are strict rules about how NHS can use your data. It's only shared securely and safely.
  • Shared data helps the NHS. It has been used to find the first treatment for coronavirus and for vaccine research.

Please use this link to read more about what this means to you and how to opt out: nhs.uk/your-nhs-data-matters and our updated Privacy notice.

Medical Records

Lancashire & South Cumbria has been chosen by NHS England to be a national pilot for the digitisation of Medical Records. Scanning these paper based records and making them digital will enable better utilisation of space, creating more clinical space, staff areas, multi-team space and video hubs, removing the need for some Practices to build extensions. In addition, it will also make your record more easily and speedily accessible to clinical staff.

Your complete medical record will be digital and stored in a secure cloud based clinical system (only accessible by your GP Practice) with the paper based records being securely destroyed following BS EN 15713:2009 secure destruction of confidential material. Your GP will still be able to access your records easily within this system. The scanning and destruction of the paper records will follow strict data protection guidelines adhered to by the NHS. As with paper based records, digital records are stored for the durations specified in the Records Management Codes of Practice for Health and Social Care. For GP patient records, this states that they may be destroyed 10 years after the patient's death if they are no longer needed.

If you would like to discuss the scheme, please inform the Practice directly either by letter or via email at dillhall.surgery@nhs.net

Coronavirus Update

For up to date information please use this link: https://www.gov.uk/government/publications/novel-coronavirus-2019-ncov-guidance-to-assist-professionals-in-advising-the-general-public/guidance-to-assist-professionals-in-advising-the-general-public

Symptoms and what to do

You should look for any of the following symptoms in the 14 days after the day you return from specified countries and areas:

  • cough
  • difficulty in breathing
  • fever (a temperature of 38 degrees C or higher)

If you have any of these symptoms, you should:

  • if it is an emergency, call 999 and tell them which country you have returned from in the last 14 days
  • if you are unwell, but it is not an emergency, call NHS 111 and tell them which country you have returned from in the last 14 days

Whilst you await further advice from NHS 111:

  • avoid contact with others
  • stay at home, do not attend work or school
  • do not travel while sick
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing. Throw tissues in the bin
  • wash hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitiser if soap and water are not available

GDPR Data Protection

How we use your medical records

Important information for patients

  • This practice handles medical records in-line with laws on data protection and confidentiality. 
  • We share medical records with those who are involved in providing you with care and treatment.
  • In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill. 
  • We share information when the law requires us to do so, for example, to prevent infectious diseases from spreading or to check the care being provided to you is safe. 
  • You have the right to be given a copy of your medical record. 
  • You have the right to object to your medical records being shared with those who provide you with care. 
  • You have the right to object to your information being used for medical research and to plan health services. 
  • You have the right to have any mistakes corrected and to complain to the Information Commissioner’s Office. Please see the practice privacy notice on the website or speak to a member of staff for more information about your rights.

 

 For more information see our full fair processing privacy notice .

Important Changes for ordering Prescriptions

From Monday 8th October 2018, community pharmacies will no longer be able to order medication on your behalf.*

This is to ensure safe and responsible issuing of medication and to prevent unnecessary medicine waste.

There are various ways for you to order your regular medications:

  1. Online via Patient Access (https://patient.emisaccess.co.uk/)
  2. Downloading the Patient Access or MyGP app
  3. Posting your prescription directly to the Surgery
  4. Delivering your prescription request to the surgery during our opening hours
  5. By telephone between the 10am and 2pm.

 Your nominated pharmacy can continue to collect and deliver your prescriptions once issued by the GP.

If you have any queries, please speak to a member of our Reception team.

*GP approved exceptions may apply for some patients.

 

Care Quality Commission - read our latest inspection report

Have your say – join our Patient Participation Group

Read our latest Patient Group reports

 

Access to Urgent GP Appointments

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
 
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